Return Policy

Last updated: November 14, 2024

At +359889276677, we are committed to ensuring customer satisfaction. If you are not satisfied with our products or services, we are here to help you with returns or exchanges. This return policy describes the terms and procedures for return requests.

1. Return eligibility

To be eligible for a return, you must make the request within the established timeframe from the date of purchase and meet the following conditions:

  • The product or service must be in its original condition.
  • You must present proof of purchase, such as an invoice or order number.
  • You must have attempted to resolve the issue with our customer service.

2. Return process

To request a return:

  1. Contact our customer service by email or phone.
  2. Provide your order details and the reason for the return request.
  3. Submit necessary documents, such as invoices or screenshots.

Our team will evaluate your request and notify you of the result within 7 business days.

3. Partial returns

In some cases, we may process partial returns:

  • If the product is partially used or damaged.
  • For items on special promotion or with discount.

4. Exceptions

Returns are not possible in the following cases:

  • Digital products that have been downloaded or used.
  • Personalized or custom orders.
  • Items purchased on final sale or clearance.

5. Refund method

If approved, the refund will be processed as follows:

  • The refund will be made to the original payment method.
  • Processing may take between 7 and 10 business days.
  • We are not responsible for delays caused by your bank or credit card company.

6. Exchange policy

If you wish to exchange a product or service:

  1. Contact our customer service with your order details.
  2. Indicate the reason for the exchange.
  3. Our team will guide you through the exchange process.

7. Contact us

For any questions or assistance regarding returns or exchanges, please feel free to contact us:

  • Email: contact@cryptofundamentals.bg
  • Phone: +359889276677
  • Address: Municipality Stolichna, Sofia, 1000, Triaditsa district, VITOSHA Blvd., No. 8, Bulgaria
Important notice: This return policy applies in accordance with the terms of your purchase and Bulgarian legislation. We may occasionally update this policy, so we recommend checking it regularly.