Refund Policy

Last updated: November 14, 2024

At , your satisfaction is our priority. This policy describes the terms and conditions for refunds, returns, and exchanges of the products and services we offer.

1. Eligibility period

You may request a refund, return, or exchange within days from the date of purchase. After this period, we will no longer be able to process your request.

2. Conditions for refunds and returns

  • The product must be in its original condition, unused, and undamaged.
  • You must include the receipt or proof of purchase.
  • In case of defective products, photographic evidence will be required.

3. Non-eligible products

  • Downloaded digital products.
  • Gift cards or promotional vouchers.
  • Clearance or final sale items.
  • Personalized items.

4. Request procedure

To initiate a request, contact us at contact@cryptofundamentals.bg and provide the following information:

  • Your full name and contact details.
  • Order number or proof of purchase.
  • A clear description of the problem or reason for your request.
  • Evidence (for example, photos in case of defective or damaged products).

5. Shipping costs

Initial shipping costs are non-refundable. For returns, the customer is responsible for shipping costs, unless the product is defective or there was an error in the order.

6. Defective or incorrect products

If you receive a defective or incorrect product, contact us immediately. We will assess your case and, if applicable, offer:

  • A replacement product.
  • A full refund.

7. Changes to this policy

We reserve the right to update this policy at any time. We recommend checking this page regularly to stay informed of any changes.

8. Contact

If you have any questions or concerns regarding this policy, you can contact us:

  • Email: contact@cryptofundamentals.bg
  • Phone: +359889276677
  • Address: Municipality Stolichna, Sofia, 1000, Triaditsa district, VITOSHA Blvd., No. 8, Bulgaria